Frequently Asked Questions
HOW CAN WE HELP?
When will my order ship?
When will my order ship?
Within 1–2 business days.
Do you offer free shipping?
Do you offer free shipping?
Yes—orders over $99 USD ship free.
How do I start a return?
How do I start a return?
Visit https://returns.richcommerce.co/return/new?c=guardianbaseball within 30 days.
What’s your warranty?
What’s your warranty?
6‑month coverage against manufacturing defects.
Do you ship internationally?
Do you ship internationally?
Yes—flat rates apply ($29.99 to Mexico/Canada, $39.99 elsewhere). Duties/taxes due on delivery.
How do I contact you?
How do I contact you?
Missing, Delayed, or Stolen Packages?
Missing, Delayed, or Stolen Packages?
• Marked Delivered but Not Received: Check with neighbors; allow 24 hours for updates. Then contact us.
• No Movement for 7+ Days: Contact us to investigate.
• Stolen Packages: File a police report and contact us; replacements are reviewed case-by-case
